Course curriculum

  • 1

    Your Client Communication program

    • It's a Structure

    • Strategy # 8 - Communication Program

    • Communication Process
  • 2

    The Client Excellence Experience

    • Inside the package

    • Outside the package

    • Our Service Standards

    • KPI: Retention
  • 3

    Implementation

    • Implementation Ideas
  • 4

    Related Resources

    • The Ideal Client

    • Operational Plan

    • Workflow Management

    • Marketing Plan